Online review monitoring is the first step in keeping tabs on what people are saying about your business. There are several advantages to using this type of monitoring system instead of staying updated on your own.
Consolidate Reviews
Customers may talk about your business on any number of platforms, some of which are not as obvious. It is easy to monitor what people are saying when they talk on your social media pages, but it is not as obvious when people make comments on other websites or simply talk about your business on public social media posts without tagging you.
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